Job Description
Position: Facilities and Operations Manager
Company: Enova
Job Purpose
To manage facilities and operations within the assigned portfolio, implementing best practices in supplier and customer relationship management, facilities management, building energy services management, maintenance, and contract management. The role aims to improve operational efficiency, maintain high customer satisfaction, and support Enova’s business objectives.
Key Responsibilities
- Performance Management: Set individual objectives, manage performance, and motivate staff to maximize performance.
- SLAs Development: Develop and monitor SLAs for assets to ensure alignment with service delivery, client expectations, and supplier/service partner expectations.
- Supplier Evaluation: Monitor service delivery and evaluate supplier performance to ensure quality service at optimal prices.
- Resource Utilization: Oversee resource allocation for operations including projects, civil works, mechanical works, electrical works, landscaping, and building inspections.
- Maintenance Contracts: Control execution of maintenance contracts, review preventive and corrective maintenance programs, and ensure quality maintenance works.
- Coordination Meetings: Attend meetings with tenants and contractors, inspect fit-out works, prepare snag lists, and follow up on rectifications.
- Purchase Orders & Contracts: Monitor and approve requests for quotations, Purchase Orders, and Vendor Contracts to avoid operational delays.
- Leave Planning: Complete the Annual Leave Planner to manage forecasted leaves and employee availability.
- Customer Management: Manage customer expectations, handle escalated issues, and provide timely support and maintenance.
- Customer Tours & Feedback: Escort customers, address feedback or complaints, and delegate necessary tasks to subordinates.
- Technical Advice: Provide technical advice to customers, manage technical interfaces with third parties, and offer improvement recommendations.
- Policy Implementation: Manage the implementation of policies and guidelines for contract management and administration.
- Contract Management: Revise contract scopes, renew contracts, conduct pricing, negotiate with customers, and ensure alignment with internal policies and laws.
- Subcontracting: Lead subcontracting efforts, ensure compliance with contractual clauses, and manage subcontractor evaluations and negotiations.
Qualifications, Experience, & Skills
Minimum Qualifications:
- Bachelor’s Degree in Civil, Electrical, or Mechanical Engineering.
- 5-8 years of experience in operations management with a focus on maintenance and facilities management.
- Experience in operations planning, HSEEQ, supplier and client relations management, maintenance, and contract management.
